Work with a dynamic andinnovative IT team. Located in Adelaide, SA,offering flexible work arrangements. Opportunities for ongoingtraining and professional development. About Our Client Ourclient is a reputable Managed Security Services Provider (MSSP) deliveringexceptional IT solutions to a diverse range of industries. With a strong focuson innovation and customer satisfaction, they are dedicated to empoweringbusinesses with state-of-the-art technology and robust support services. About the Role Thisfull-time position involves providing Level 2 technical support to end-usersand ensuring the smooth operation of IT systems. The role requires a mix ofremote and on-site assistance, along with collaboration on projects like systemupgrades and new technology implementation. Must-Haves 2–3 years of experience inIT support or help desk roles. Strong problem-solving andanalytical skills. Excellent communication andcustomer service abilities. Role and Responsibilities Deliver remote and on-sitetechnical support to end-users. Diagnose and resolvehardware and software issues. Escalate complex problems toappropriate teams for resolution. Document support activitiesand maintain detailed records. Identify and implementimprovements to IT support processes. Participate in projects,including system upgrades and technology rollouts. Skills and Experience Solid understanding ofoperating systems, software applications, and hardware components. Proficiency in using remotesupport tools and ticketing systems. Industry certifications(e.g., ITIL, CompTIA A+) are highly desirable. Familiarity with IT supporttools and processes. What is on Offer Flexible work arrangements,including remote and in-office options. A supportive and inclusiveteam environment. Opportunities for careeradvancement and skill development. How to Apply ATTENTION! Please apply ONLY through ourwebsite. Do not apply for this job through any other platform. If you are on our website : Use the Apply Now button below. If not : Visit our website to applyor use the provided link: Other Information Alternative Titles Service Desk Specialist IT Systems Administrator #J-18808-Ljbffr