Community Insights & Strategy Specialist About the role Join an agile, entrepreneurial team inside one of Australia's most recognised consumer businesses. This is a rare contract opportunity for a data-savvy storyteller to shape how a major organisation understands its customers.At the heart of this role are two thriving online communities one for customers, one for internal teams where tens of thousands of Australians sample products, write reviews, and share experiences. With over 3 million product reviews and growing, the data asset is rich. Your job is to unlock it.You'll uncover trends, build compelling narratives, and equip teams across marketing, product, and brand with the insights they need to make smarter decisions.What you'll be doing Querying, extracting, cleaning and synthesising data from reviews, recipes, UGC, campaigns and sales sources Identifying trends and patterns in community health, member behaviour, and product/campaign performance Translating complex data into clear, compelling stories for non-technical audiences Building and maintaining dashboards, reports and data visualisations Authoring regular performance reports (monthly/quarterly) with commentary on key drivers Presenting findings and recommendations to senior stakeholders Partnering with marketing and product teams to design and measure campaign impact Supporting the delivery of approximately 36 campaign projects per year About you 3+ years in an insights, data or analytics role, agency or consultancy background highly regarded Tertiary qualification in Business, Marketing, Market Research, Data & Analytics or similar Outstanding written and verbal communication skills; confident presenting to senior stakeholders Strong across MS / G Suite (Excel/Sheets, PowerPoint/Slides, Word/Docs) Proven ability to manage insights projects end-to-end Natural curiosity and a genuine passion for understanding customer behaviour Bonus points for: Experience in retail, FMCG or e-commerce SQL or BigQuery skills for interrogating large cloud-based datasets Knowledge of R or Python How to apply If you’re interested in applying, please submit your application today.Feel free to reach out to me atMisbah Shaikh - a confidential chat about the role. #J-18808-Ljbffr