About the Role As the Operations Supervisor, you will use your strong understanding of transportation and logistics operations to drive station performance, improve efficiency, and maintain safety and compliance standards. You will support the Station Manager and Senior Operations Supervisors in achieving operational and financial objectives while leading a safe, organised, and high‑performing work environment. Key responsibilities include overseeing the parcel lifecycle—dispatch, returns, driver bookings, route optimisation and delivery compliance—providing leadership, coaching and training to warehouse staff and drivers, and ensuring high service standards, strong team performance and customer satisfaction. Position Schedule Schedule1: Sunday to Thursday, 8:00am – 4:00pm Schedule2: Tuesday to Saturday, 8:00am – 4:00pm Key Responsibilities Oversee shipping, receiving, dispatch, parcel returns, driver bookings and route optimisation while monitoring operational processes and procedures. Maintain warehouse safety, cleanliness and compliance with Health & Safety standards, including audits, hazard prevention, safe vehicle movements and emergency response. Supervise unloading, freight verification, package sorting, scanning, returns processing and quality checks on return pickups and client returns. Manage driver check‑in/check‑out, loading processes and real‑time delivery tracking to ensure on‑time and accurate deliveries. Create and confirm driver bookings, generate next‑day route plans and communicate optimisation updates to relevant teams. Maintain accurate delivery, inventory, incident, POD and compliance records, including daily reports, shift handovers, timesheets and data entry. Assign daily tasks, monitor team productivity and ensure compliance with SOPs and operational standards. Prepare and review performance reports, including on‑time deliveries, exceptions and compliance metrics. Provide leadership, onboarding, coaching and training to drivers and warehouse staff to support a high‑performing team. Manage employee performance, workplace conduct and compliance, including disciplinary action where required. Resolve delivery complaints, damages, lost packages and customer concerns promptly and professionally. Support the Station Manager in improving processes, maintaining strong Delivery Partner relationships and upholding Dragonfly’s service standards and values. Key Requirements 2+ years of leadership experience, preferably in a fast‑paced environment. Previous experience in transportation, freight, logistics or warehouse operations preferred. Strong problem‑solving skills and ability to adapt in a dynamic environment. Tech‑savvy with the ability to learn new systems quickly. Strong knowledge of occupational health and safety regulations. Excellent written and verbal communication skills. Strong organisational skills, attention to detail and ability to manage competing priorities. Why Join Dragonfly? Attractive remuneration plan. Dynamic, team‑oriented environment. Genuine opportunities for growth and development. Access to an Employee Assistance Program (EAP) providing confidential support and resources to support your overall well‑being. If you’re ready for your next challenge and want to be part of a fast‑growing logistics business, apply now! #J-18808-Ljbffr