Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. With presence in more than 60 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organisation works and inspire every of our more than 5,000 employees across 55 different countries. Sinch Operator Relations Oceaniaare looking to recruit an Account Manager on a 6-month fixed term contract to join ourAustralianteam and help Sinch win in messaging. As a Operator Relations Account Manageryou will be an integral part of the Sinch Australiateam reporting to the Head Operator Relations. In this role you will build and manage relationships with existing clients and grow Sinch’s portfolio in these accounts. You will also be responsible for developing new Operator relationships and driving Sinch’s Operator portfolio in the Oceania region. Key Responsibilities include: Manage existing Operator Accounts in the Oceania region. Maintaining and developing existing contracts and identifying new opportunities for Sinch messaging (SMS and RCS). Develop relationships and create opportunities with Oceania Operators new to Sinch to grow Sinch’s messaging business in Oceania. Identify opportunities for Sinch products and work with the wider Sinch organization to develop and close these opportunities. Formulate account plans and pipeline to achieve commercial targets as set for the region. This includes but is not limited to identifying key persons, initial contact, building trust and agreement signature with target operators. Formulate engagement plans for must win opportunities as agreed by management. Coordinate between Mobile Operators and Sinch Technical Teams to resolve any obstacles and ensure new signed contracts are implemented. Work closely with internal Sinch teams to manage routing, billing & settlement ensuring a smooth working relationship. Support Sinch’s Enterprise Sales teams to enable them to provide clients the best possible solution and pricing to win. Have in-depth knowledge and understanding of the countries within the region. Closely following country regulatory, regional market trends and the competitive environment. Develop Country plans that can be used to position Sinch’s Operator portfolio in a country reducing our costs and strengthening Sinch position in the region. To be successful, you will possess the following skills and attributes: Sound experience in a commercial role ideally within a CPaaS or SaaS organisation Have a proven record of success developing new business ideally at a messaging service provider or Mobile Operator. Have a clear understanding of the messaging ecosystem, how it works, and awareness of regional differences and competitive landscapes is an advantage Good business acumen to manage and win complex deals, with access to key decision-makers highly advantageous A people person and team player, with the ability to work across cultural differences within a global organization like Sinch. An independent decision-maker who takes ownership and delivers results. A tertiary qualification in business or a similar field. Experience working with Mobile Operators in the Oceania markets highly advantageous We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We value our team by offering the following; WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement. CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest. TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more. Sinch collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see the privacy notice for further details. At Sinch, we’re committed to building a workplace where everyone feels valued, supported, and welcomed. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity or expression, marital status, familial status (including pregnancy, childbirth, and related medical conditions), status with regard to public assistance, veteran status, genetic information, or membership or activity in a local human rights commission, or any other status protected by applicable law. Minnesota Applicants: In accordance with the Minnesota Human Rights Act, Sinch maintains a workplace free from discrimination and retaliation, detailed here. Information regarding applicant rights and required Minnesota workplace notices are available here. #J-18808-Ljbffr