Strategic Account Manager Permanent full‑time role based in Macquarie Park, NSW, Australia. The Strategic Account Manager (SAM) develops and executes strategic plans to maximise value and growth of key accounts (Retailers & Onliners) for Companion Animal Health AU. You will understand account needs, market trends and company capabilities to create tailored solutions that drive mutual success. Responsibilities Lead and develop strong, enduring relationships with nominated strategic accounts at multiple levels across the customer organisation to create alignment and growth across Australia. Understand key accounts’ business needs, challenges and opportunities to provide value‑added solutions that drive mutual growth. Extend relationships beyond the main contact to customer marketing teams, regional/area managers, influencers and technical experts, serving as the primary point of contact for the accounts. Create and execute strategic account growth plans aligned to account category objectives and company goals; conduct joint business planning, review progress and update plans to ensure mutual value. Analyse market trends and competitive landscape to identify opportunities and risks. Collaborate with field sales leads, marketing and technical teams to develop tailored proposals, translating into a 12‑month rolling strategic account master plan covering promotions, new product launches and tailored sales & marketing activities. Prepare and manage sales forecasts, budgets and programs with ROI analysis against targets. Drive sales growth within key accounts through upselling, cross‑selling, renewals and targeted campaigns; identify and pursue new business using data, market trends and channel insight. Negotiate and close contracts and trade terms to meet or exceed revenue targets; conduct quarterly business reviews to monitor account performance, KPIs and activity ROI and adjust strategies as needed. Build and use systems of control to manage investment tracking and trade spend within budget. Partner with Field Services veterinarians to develop and deliver technical education and messaging to strategic accounts and their customers. Facilitate regular communication between clients and internal teams to ensure alignment and resolve issues. Gather and analyse client feedback to improve products, services and processes. Ensure compliance with rebate, discount and pricing policies, working with finance to review, track and record. Monitor competitors and recommend actions to grow market share; manage product complaints, pricing queries and compliance follow‑ups within timelines. Analyse customer data (e.g., MAXX) to target high‑value customers and support planning; log customer interactions in CRM to inform next‑call objectives and build a single customer view. Qualifications Tertiary business or marketing degree. Extensive prior experience in a related market or industry. Proven key account management experience, preferably in FMCG, pharmacy or animal health. B2B selling experience. Advanced negotiation and financial acumen skills. Strategic thinker with medium to long‑term focus. Excellent written and oral communication skills, including presentations. Strong ability to communicate and collaborate with internal stakeholders. Demonstrated time management and ability to meet deadlines. Comfortable making day‑to‑day decisions within normal activities. Strong computer skills (e.g., Salesforce, Microsoft Office Suite). What You Can Expect Lead high‑impact account strategies with real autonomy and visible business outcomes. Direct access to cross‑functional experts and global resources to accelerate your career. Structured development and mentoring to expand strategic, commercial and leadership skills. A collaborative, high‑performing team where your ideas drive product and category growth. We are an equal‑opportunity employer, committed to fostering an inclusive workplace. #J-18808-Ljbffr