Job Category: Administration and Office,Banking and Financial Services,Insurance & Superannuation Job Description Location: All locations considered across Australia with a suitable home office Team: APS Defined Benefits & ADF Defined Benefits About the role The Administrator plays a key role in supporting the APS & ADF Defined Benefits (DB) Administration team by delivering high-quality administrative assistance that ensures every customer has a smooth and positive experience with CSC. You’ll be responsible for handling a variety of tasks that contribute to an exceptional customer journey — from accurate data entry and application payment processing to effective communication and general customer support. Your attention to detail, care, and commitment to service excellence will help drive our success and support the team’s overall goals. If you’re ready to make a meaningful contribution, we’d love to hear from you. Key responsibilities Process superannuation benefits with accuracy and timeliness Manage cases from initiation to resolution, ensuring member satisfaction Provide direct member contact and support, handling queries and concerns with professionalism What we’re looking for Strong knowledge of CSC’s schemes and legislation, highly regarded Provide a high level of customer service and information to internal and external stakeholders, staff, management, agencies and members Strong attention to detail when updating member records from individual audits and quality assurance processes Ensure that procedures, templates, guidelines and other support documents are kept current and relevant Identify, analyse and resolve membership data issues Applies initiative and finds new ways for the team to be more effective for our customers Apply or interpret legislation, regulations or other guideline material relating to the operations, policies or functions of the work team Permanent position with flexible/remote working arrangements dependant on location Be part of a high-performing team with strong workflows and support Gain valuable experience in superannuation administration and member services Contribute to a critical function that directly impacts member outcomes What you’ll get in return A career where you belong At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.Learn more about CSC and our benefits: How to apply Please upload your current CV and a short cover letter (no more than one page) outlining why you’re interested in this position. To ensure all applications are considered in the review process, we request you to please apply through the advertised links only. For any other questions about this role, contact: #J-18808-Ljbffr