Product Trainer, Legal AI Are you passionate about AI and looking for an exciting new opportunity? Thomson Reuters is looking for an enthusiastic Product Trainer, Legal AI to join our ANZ Customer Training Team. About the Role Deliver engaging onboarding and training experiences that help customers confidently use our software, including tailored programs designed to meet specific client needs. Build strong customer relationships through regular check‑ins to understand goals, identify training opportunities, and ensure ongoing support. Support customers with research queries, helping them get the most value from our products and services. Collaborate with internal teams, including Sales, Product Development, and Commercial, to share customer insights and help shape continuous improvement. Develop long‑term customer success strategies that enhance satisfaction, strengthen engagement, and support customer retention. About You A law degree is mandatory. We are open to recent graduates who are interested in building a career in legal technology. Experience in legal technology, or a strong understanding of the legal technology landscape, is desirable. Experience delivering training and engaging with customers or clients in a professional environment is desirable. A strong interest in learning and applying new technologies, software, and AI‑enabled solutions. Excellent interpersonal skills, a positive and proactive approach, and a genuine commitment to solving problems and supporting customers. Demonstrated ability to collaborate effectively with cross‑functional teams and contribute to projects and initiatives. Benefits Hybrid Work Model – 2–3 days a week in the office, flexible remote work up to 8 weeks per year. Flexibility & Work‑Life Balance support with flexible schedules and policies such as "Flex My Way". Career Development and Growth opportunities through continuous learning, skills‑first programs, and leadership development. Comprehensive benefits: flexible vacation, two company‑wide mental health days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical and financial wellbeing. Location – Sydney, Australia Equal Employment Opportunity Statement Thomson Reuters is an Equal Employment Opportunity Employer. We make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. #J-18808-Ljbffr