Role We’re seeking a proactive and organised Administration Officer to provide high-quality administrative support across the business. You’ll be the first point of contact for customers and play a key role in supporting service and sales teams, ensuring smooth day-to-day operations. Location: Penrith, New South WalesCompany: Power ProtectEmployment Type: Full-Time, Permanent What You’ll Be Doing Act as the first point of contact for incoming calls, emails, and customer enquiries Provide administrative support to service and sales teams Process customer orders, invoices, and service job cards Raise service work orders from phone, email, or system requests Maintain accurate client, equipment, and contract databases Liaise with internal teams and clients to coordinate service requests Generate purchase orders and assist with reporting requirements Support compliance with contractual and documentation requirements Assist in resolving customer queries and issues efficiently Your Education, Experience & Skills Minimum Year 12 education (essential) Experience in a similar administrative or customer service role Strong communication and customer service skills Intermediate Excel and general computer skills Excellent organisational and multitasking abilities High attention to detail and accuracy Problem-solving mindset with a proactive attitude Ability to work both independently and as part of a team Why You’ll Love Working With Power Protect Strong wages and yearly increases Career development opportunities within a growing business Supportive team environment with clear processes and guidance Recognition & rewards – spot vouchers and $2,000 referral bonus Discounts on a wide range of products & services Fitness Passport – discounted access to gyms and fitness facilities Paid parental leave & paid volunteer leave Stable, full-time role with long-term career potential Work–life balance supported by a collaborative team culture We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds. #J-18808-Ljbffr