Case Manager Level 2 – Workers Compensation – Sydney About The Role Deliver high‑quality customer service for claims, focusing on solutions that meet customer needs and expectations, ensuring proactive and timely responses to claims‑related queries in line with Allianz standards. Meet all internal and WorkSafe standards for claim processing, including mail management and accounts payment, while adhering to Allianz policies, privacy, and record‑keeping obligations. Accurately determine liability and compensation entitlements using WorkSafe tools and internal resources, with a focus on recovery and supporting injured workers through all aspects of the Personal Injury system. Collaborate proactively with stakeholders to achieve sustainable return‑to‑work outcomes, ensuring liability decisions align with WorkSafe policies and utilising resources to determine entitlements. Contribute positively to team goals by working collaboratively, assisting team members, escalating client issues for resolution, and complying with Allianz health and safety policies and procedures. About You Experience in a similar case management role within personal injury insurance or an interest in psychological and mental health claims. TMF/Insurance experience for NSW highly regarded. Demonstrated enthusiasm and ability to deliver high‑quality services and positive customer experiences. Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. Skill in recognising, avoiding, managing, and escalating conflicts to enable effective and timely resolution in accordance with organisational processes. Attention to detail, completing tasks with thoroughness and accuracy, and quickly identifying errors or inconsistencies within information. Exhibit excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits And Perks Inclusive Culture: Join a supportive, open‑minded team focused on customer outcomes. Work‑life balance: Enjoy flexible, hybrid work arrangements and tailored workplace adjustments, where possible. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including over 10,000 learning resources. Financial and Well‑being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program. For more details about our benefits, visit the Allianz Careers site. Equal Opportunity Statement We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and Support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. #J-18808-Ljbffr