You’ve probably spent years delivering transformation initiatives inside growing businesses. You understand what happens as organisations scale. More stakeholders. More priorities. More initiatives competing for attention while delivery maturity tries to keep pace. You may already be leading programs or portfolios successfully, but still feel slightly removed from broader influence. Responsible for delivery, but not always shaping how the environment itself evolves. Storage King is looking for someone who enjoys bringing structure across complexity while staying close to the operational reality of delivery. Someone comfortable balancing pace, competing priorities and stakeholder expectations while helping shape how a growing business modernises across technology, operations and customer experience. About Storage King Storage King operates approximately 200 sites across Australia and New Zealand and is continuing to evolve well beyond the traditional perception of self‑storage. Technology is becoming increasingly central to how the business scales, modernises customer experience and improves operational performance across the network. Significant investment is already underway across AI capability, customer platforms, operational systems, automation, access control modernisation and data and reporting. The environment is ambitious and moving quickly, but the technology and delivery function is still evolving in maturity, structure and operational consistency. That creates genuine opportunity for someone who enjoys helping build capability, improve execution discipline and bring stronger coordination across a growing transformation landscape. About the Role Reporting to the Head of Innovation & IT, this role operates as a key delivery leadership position across the technology function. You will coordinate and drive a portfolio of business and technology initiatives spanning operations, customer experience and internal capability uplift. Key responsibilities include: Managing initiative sequencing and delivery priorities Coordinating stakeholders, vendors and delivery partners Improving reporting visibility and delivery accountability Managing dependencies, delivery risk and implementation readiness Supporting stronger execution discipline across the portfolio The role remains closely connected to operational delivery rather than sitting purely at governance level. A critical part of the position involves ensuring initiatives work practically inside stores and operational environments, not just technically in isolation. The role will require someone comfortable maintaining momentum across multiple competing initiatives while stakeholder expectations and delivery demands continue to evolve. You will work directly alongside the Head of Innovation & IT while helping create greater structure, visibility and consistency across a growing delivery landscape. You will also hold technical ownership across Storage King’s customer‑facing digital platforms, including the website and mobile application, working closely with the Marketing and Customer Experience teams who own the broader customer journey. This includes ensuring platform performance, functionality and integration with back‑end operational systems continue to support evolving business and customer requirements. Why This Role Is Different Most transformation roles eventually move further away from the work itself. The more senior you become, the more time gets absorbed by governance, reporting and stakeholder management while the operational side of delivery becomes increasingly disconnected. That’s what makes this opportunity compelling. Storage King is looking for someone who still enjoys solving operational problems, building structure across complexity and helping initiatives land properly inside the business. The role offers the rare combination of: Strategic visibility Operational ownership Genuine influence Close proximity to delivery For strong operators who enjoy helping businesses evolve while staying connected to execution, this is the type of role that can materially expand both influence and long‑term career trajectory. About You You are likely already leading delivery or transformation initiatives inside a retail, franchise, consumer or multi‑site environment where balancing pace, stakeholder expectations and operational complexity is part of the role. You combine strong execution capability with commercial pragmatism and are comfortable operating where delivery, operations and business engagement intersect. You will likely bring experience across: Transformation or delivery leadership within operational businesses Coordinating complex multi‑stream initiatives and stakeholders Building structure and accountability without slowing momentum Balancing governance, delivery pace and operational reality Most importantly, you enjoy helping businesses evolve operationally rather than directing programs from a distance. Hybrid & Travel The role offers hybrid flexibility balanced around operational and stakeholder requirements. Strong visibility across the business is important, particularly during key delivery phases, and the role will involve regular exposure to stores and operational environments across Australia and New Zealand. Storage King places strong value on leaders understanding how initiatives land operationally, not just technically. #J-18808-Ljbffr
Head Of Delivery & Transformation
AT
north sydney council, north sydney council
Published 4 days ago
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