Branch Manager Full-time position based in our Yarrawonga Branch 5 days per week, Monday - Friday 8:45am - 5:30pm Showcase your passion for people in this leadership role As the Banking Community Leader, you’ll empower a dynamic team of Customer Advisors to embody NAB’s values at our Cobram Branch. You will be required to build strong relationships with customers and business owners, partner with local businesses to help meet their banking needs and be an advocate in community initiatives to increase awareness of NAB’s products and services. In this role, you will Drive the overall performance of your branch through coaching and mentoring, leadership, and direction Lead sales activities to achieve business objectives by actively identifying cross-sale opportunities Deliver a brilliant, consistent, and engaging customer experience to our customers and partners; ensuring that your team understand the importance of seizing every opportunity to build customer advocacy Ensuring that the standards, procedures, and systems set out at NAB remain in place across the branch Manage performance & strategic development of the branch and its relationship with the wider Retail division What You’ll Bring Experience in leadership, with the ability to inspire and influence others, experience in Retail Banking will be highly regarded A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience A keen eye for detail that ensures transactions are completed efficiently and accurately An appreciation for inclusion and the diversity of our customers A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. #J-18808-Ljbffr