About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. About The Team The Customer Support Payroll team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer‑centric approach, offering support to businesses across various time zones and ensuring help is always available when needed. Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem‑solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to keep us adept with the latest features and updates in our platform. What You Will Do Troubleshoot and resolve payroll‑related issues and guide customers through payroll processing, tax filing, and compliance questions. Become the go‑to product expert on our Global Payroll and HR capabilities for customers in your designated region. Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams. Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience. Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns. Serve as a resource and point of escalation for customers on complex, region‑specific payroll issues. Personally own and resolve the most challenging customer cases by leveraging your deep platform and country‑specific payroll expertise. What You Will Need 1‑3 years of hands‑on Australian payroll experience. Deep knowledge of Australian payroll regulations, including PAYG (Pay As You Go) Withholding, Superannuation Guarantee (SG), and other statutory deductions. Strong understanding of Modern Awards, payroll processing, Fringe Benefits Tax (FBT), and compliance reporting through Single Touch Payroll (STP) to the ATO. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email Rippling employees work on a Hybrid Office Model – 3 days per week in our Sydney office. #J-18808-Ljbffr