Job Description The Sleep Unit in Epworth Camberwell is seeking a part‑time Business Officer (Bookings) to manage patient appointments and coordinate schedules for services within the unit. This role ensures a smooth and efficient flow of patients through the Sleep Unit, often serving as the primary point of contact for patients and their families before and during their visit. It involves front‑line customer service with high interaction with patients, families, medical, nursing and allied health staff, both in person and over the telephone. The role also includes general clerical duties such as monitoring and managing stationery and ward supply orders and keeping the reception and waiting area clean and tidy. Responsibilities Accurately manage Sleep Unit bookings in IPM. Process Health Fund eligibility requests. Receive and process appointment requests from doctors or other health professionals. Provide information to patients about their appointments, including dates, times and any required preparation. Provide administrative support to the team. Ensure a positive patient experience by delivering excellent customer service to patients and their families. Qualifications Experience using Microsoft Office with strong data entry accuracy. Proven background in administration in a service‑oriented environment. Excellent customer service delivery. Experience using patient information systems (e.g., IPM). Experience with hospital mainframe systems (desirable). Experience with Health Fund checks (desirable). Professional phone manner with experience managing incoming and outgoing calls. Certificate in Business/Health Administration (desirable). Benefits Salary package up to $15,900 pre‑tax annually via not‑for‑profit status. The largest educational scholarship program in Australia. Reduced cost of health services for employee and family. Option to purchase additional weeks of leave. EEO & Anti‑Discrimination Statement We welcome applicants from all backgrounds, including First Nations peoples, people with disability, mature‑age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. Epworth is committed to providing an equitable, inclusive, and barrier‑free recruitment experience for everyone. If you require support during the application process or have reasonable adjustments, please let us know. Any information you provide will be treated with confidentiality and respect. It is a condition of employment that successful candidates have had an annual influenza vaccination, where required, and are able to obtain a National Police Check and, if applicable, a valid Working with Children Check. At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, culture, and belief – reflecting the communities we work in. #J-18808-Ljbffr