Application Support Engineer As an Application Support Engineer in C4i Solutions, you will be responsible for maintaining, troubleshooting, and optimising business-critical applications to ensure their reliability and performance. You will act as a key link between users, developers, and infrastructure teams, resolving technical issues, monitoring system health, and implementing fixes or enhancements. The role involves incident management, root cause analysis, system configuration, and supporting continuous improvement to minimise downtime and improve user experience. The role is located onsite in Sydney, CBD. Responsibilities Monitor application performance and system health to ensure availability and reliability. Investigate, troubleshoot, and resolve application incidents and service requests. Perform root cause analysis and implement preventative solutions. Manage and prioritise incidents in line with SLAs and business impact. Collaborate with development and infrastructure teams to resolve complex issues. Deploy application updates, patches, and configuration changes. Maintain and update technical documentation, runbooks, and support procedures. Support user onboarding, access management, and permissions. Conduct system testing and validation following changes or releases. Identify opportunities for automation and continuous improvement to enhance support efficiency. Support incident response activities and technical investigations where required. Qualifications Australian citizen (required for Defence projects) with a min AGSVA NV1 clearance. Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) Relevant industry certifications (e.g. ITIL Foundation Certification, Microsoft Certified: Azure Fundamentals, or AWS Certified Cloud Practitioner) Experience supporting enterprise applications in a production environment Strong knowledge of operating systems (Windows and/or Linux) Understanding of networking fundamentals (DNS, TCP/IP, firewalls) Communicates clearly and confidently, both written and verbal. Is highly organised with strong attention to detail. Builds positive relationships and manages stakeholders effectively. Works well independently and takes initiative. Can manage competing priorities and meet deadlines. Adapts easily to change and works well in a team environment. Benefits Long Service Leave @ 7 years: Take long service leave after 7 years' service (Pro-rata). Health & wellbeing allowance : Our annual Health & Wellbeing allowance ($250) helps you stay fit and healthy. First year leave (5 days) : We offer 5 additional leave days in your first year to help you settle in! Birthday leave: We know your birthday is a special day! Take the day off and relax on us! Higher Education Subsidy: Obtain a higher qualification relevant to your role while working with us and receive a $2500 contribution annually. This includes certification fees on digital learning courses. Veteran Engagement: At C4i Solutions, we understand that leaving the ADF can be a daunting time. Our Veteran Career Development Program offers a range of support and development activities for ADF veterans and their partners, so that your transition from the ADF is seamless and supported. Service Awards: We acknowledge your service with us through 1, 5, and 10-year awards. Employee Recognition: We reward our people when they go above and beyond. Donate for a Cause: Donate to a charity of your choice and we'll match it up to a value of $200! PLUS, much more! #J-18808-Ljbffr