Job Description Onsite AV & Infrastructure Support TechnicianLocation: New South Wales, Australia Send your CV to: About EIL Global We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data center technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services to assist our clients. Contract Type Contract Locations Lord-Street_Port-Macquarie, NSW 2444 Horton Street, Port Macquarie, NSW 2444 Gordon Street, Port Macquarie, NSW 2444 Gordon St Coffs Harbour, NSW 2450 West High Street, Coffs Harbour, NSW 2540 King-Street, Grafton, NSW 2460 Marius Street, Tamworth, NSW 2340 William Street, Bathurst, NSW 2795 Panorama Avenue, Bathurst NSW 2795 Dalley Street, Lismore, NSW 2480 Monaro Street, Queanbeyan, NSW 2620 The Role We are looking for an engineer to provide EUC support, IMACD services, break-fix support, and basic Audio Video support for Teams Meeting Rooms. The engineer will handle installation, troubleshooting, and support activities for IT equipment and meeting room devices. Key Responsibilities IMACD Support (Install, Move, Add, Change, Deinstall) Install or uninstall IT equipment, software, and related services at the site. Connect devices to the local network and ensure they are working properly. Perform basic tests such as file opening, printing, and internet access. Move equipment from one location to another within the same site. Disconnect and reconnect peripherals, power cables, and network cables during device movement. Modify hardware or software when required (e.g., upgrading memory, installing applications, or removing software). Perform testing after changes to ensure everything works properly. Break-Fix Support Diagnose and resolve issues with user devices and equipment. Handle incidents such as system breakdowns, malfunctions, or performance issues. Restore normal functioning of equipment used by authorized users. Audio Video Support – Teams Meeting Rooms Provide basic support for Microsoft Teams meeting room systems. Check audio, video, screen sharing, and cable connections. Support meeting room devices from brands like Lenovo, Logitech, and Crestron. Perform weekly health checks and preventive maintenance for meeting rooms. Troubleshoot issues together with technical teams and find solutions. Visit remote sites when required to resolve issues. On-Site Support Visit the site to diagnose and resolve technical problems when required. Perform client break-fix support and issue analysis. Ensure all equipment and meeting room systems are working properly. Required Skills Good knowledge of EUC (End User Computing) support. Basic understanding of Audio Video devices and Teams Meeting Room systems. Basic networking knowledge. Ability to troubleshoot hardware and software issues. Good communication and problem-solving skills. #J-18808-Ljbffr