Be Part of Our Next Chapter For almost 60 years our solutions have enabled impactful connections between leading brands and their customers. We are a global technology company that creates dynamic, smart, personalized and engaging customer experiences powered by digital hardware, a proprietary content management system and industry‑leading signage solutions. Coates Group combines the values of a family‑owned business with the innovative spirit of a start‑up. We foster a diverse and collaborative culture, encouraging curiosity, creativity and continuous improvement. Our focus is on delivering exceptional outcomes for clients such as McDonald’s and on driving our own growth. Senior Director, Delivery (McDonald’s) Accountable for the effective planning, coordination and execution of delivery across McDonald’s programs, squads and releases. The role ensures work is delivered predictably, environments and releases are managed efficiently, and cross‑functional teams are aligned to achieve business and client outcomes. Key Responsibilities Lead delivery across multiple programs, squads and work streams, ensuring realistic commitments and predictable delivery. Oversee integrated release planning and execution, ensuring smooth SDLC progress across squads. Govern larger initiatives spanning multiple squads, managing scope, milestones, dependencies, risks and benefits. Improve quality and throughput by resolving blockers, managing cross‑team dependencies and enabling efficient flow from planning to production. Lead release management and environment governance, coordinating release calendars, deployment readiness and environment availability. Maintain clear governance, forecasting, RAID management and timely escalation of high‑impact issues. Partner with Product, Engineering, Quality, Operations and client stakeholders to align priorities, capacity and delivery readiness. Manage delivery capacity, budgets and partner resources for efficiencies and commercial soundness. Build a high‑performing delivery function and continuously improve planning discipline and team capability. Qualifications and Experience 12+ years in software program management and/or technology delivery, with at least 5 years leading large and complex technology portfolios. Proven record of delivering enterprise‑scale software, digital or platform initiatives across multiple concurrent squads or streams. Extensive experience with continuous delivery models, frequent releases, coordinated testing cycles and production deployments. Comfortable working in Agile, hybrid and structured delivery models with sound judgment on fit‑for‑purpose governance. Strong commercial acumen, including budgeting, forecasting, capacity planning and partner/vendor management. Excellent stakeholder management skills, including executive, client and cross‑functional engagement. Benefits Annual market‑competitive bonus program and a “Thrive” program offering flexible work options, wellness paid days, virtual yoga or meditation sessions, and a “Give Back” day for community impact. Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). #J-18808-Ljbffr