Contributing to the support and development of a high performing corporate network services to maximize effective and efficient 24x7 business operations in support of profitable online and in-store sales. Key Responsibilities: Designing, implementing, and maintaining corporate network services, components, and associated infrastructure Providing escalated technical support, troubleshooting and fault rectification of high-level technical issues related to networking equipment and services Monitoring the performance of the organisations telecommunications network providers in relation to established service level agreements and business needs Project based work to assist in simplifying, modernizing, and securing the network environment Cloud voice, public cloud, network segmentation and SD-WAN Testing, implementing, monitoring, and tuning networking software/hardware to ensure optimum systems performance and highlight potential issues Analysing network traffic data and capacity planning, providing recommendations on performance improvements Take responsibility for planning and execution of planned changes and small to medium projects in support of senior team members Maintaining technical documentation regarding network services solutions Contribute to a culture of identifying and executing IT industry best practices, owning mistakes, and striving to offer the best service in support of a profitable business Participate in the on-call roster in line with business support needs Preferred Experience: 3+ years of experience in an enterprise operational IT environment 2+ years of experience specializing in the configuration and maintenance of corporate communication network services including routers, switches, load balancers, firewalls, NAC, VoIP, and SD-WAN technologies, and all relevant protocols Experience with Cisco, Citrix, Meraki, and Palo Alto highly regarded Any experience in cybersecurity and cloud technologies is highly regarded Relevant vendor qualifications highly regarded Good general knowledge of technical concepts, configurations, and products Solid understanding of business needs and customer focus beyond the technical aspects. Skills and Experience Required: Technologies: Access Network Design: GPON, XGSPON configuration Design & testing; EMS: RHEL, containerized applications deployment and troubleshooting. #J-18808-Ljbffr