Overview Gallagher is a global leader in insurance broking, risk management and consulting, with over 71,000 employees worldwide in more than 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women. About the role As a Senior Claims Executive, you’ll be responsible for managing claims in line with policy conditions and service standards, delivering exceptional client outcomes. You’ll take ownership of a mixed portfolio, working closely with clients, brokers and internal stakeholders to manage the end-to-end claims process, including complex and non-standard matters. Key Responsibilities Provide expert advice to clients, brokers and internal stakeholders on claims matters Assess claims through policy interpretation and review of individual circumstances Advocate on behalf of clients to achieve optimal settlement outcomes Manage and negotiate complex and non-standard claims Collaborate with Claims Leaders to deliver tailored solutions Support dispute resolution processes, including IDR and EDR (AFCA) About you 5+ years experience in a client-facing claims role Strong understanding of claims processes, policy interpretation and lodgement Knowledge of insurance products across commercial or SME portfolios Excellent negotiation, influencing and client advocacy skills Proven ability to build strong stakeholder relationships A proactive, solutions-focused mindset with solid commercial acumen High school diploma and five years related experience Good understanding of claims processing and the insurance brokerage business Licensing required Benefits Career Development: Access to personalised career pathways, training programs and tuition assistance to help you grow Wellbeing Support: Enjoy wellbeing offerings, an employee assistance program, and additional weeks of Lifestyle Leave Rewards and Benefits: Gallagher Rewards for discounts at over 350 major retailers, an Employee Stock Purchase Plan and salary-sacrifice superannuation options Community Impact: Paid volunteering days to give back to causes you care about Inclusive Culture: We are committed to diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities and lifestyle choices Comprehensive Training: Full training provided to set you up for success 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated leasing opportunities Two paid volunteer days annually Health insurance discounts with our group insurance plan Employee Stock Purchase Program Paid parental leave Flexible and hybrid work arrangements Mental health and wellbeing support for yourself and immediate family members Employee Recognition Awards and service milestone recognitions Peer support programAnnual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more ... Ready to apply? Take the next step in your career and join a company that invests in your success. Apply now via our careers website. Equal Employment Opportunity Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration. Contact For further information, contact our Talent Acquisition team at . #J-18808-Ljbffr