Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description The purpose of this role is to provide senior technical leadership and act as the escalation point for complex, high‑impact technology issues, ensuring the stability, reliability, and security of critical systems that support clinical and operational functions at Epworth sites. The position exists to resolve the most challenging technical problems, drive permanent fixes, and reduce technical debt across the environment through expert troubleshooting, root‑cause analysis, and collaboration with infrastructure, application, and vendor teams. Responsible for uplifting the capability of Technology Coordinators and site‑based support teams, you will provide mentoring, technical guidance, and solution validation to ensure consistent, high‑quality service delivery. By maintaining expertise across infrastructure, applications, networks, and integrated clinical systems, you will ensure that escalations are handled efficiently, accurately, and in alignment with organisational standards and ITIL practices. This position ensures that critical technology services remain stable, secure, and optimised, enabling staff and doctors to deliver safe, uninterrupted patient care and ensuring the organisation can operate with confidence in its technology foundations. Impact Strengthening system reliability, performance, and security. Conducting proactive health checks. Ensuring compliance with patching and configuration baselines. Identifying opportunities for automation and continuous improvement. Contributing to a more mature, resilient, and efficient technology environment. Qualifications Tertiary qualification in Information Technology, Computer Science, or a related discipline; or equivalent industry experience. Relevant industry certifications (e.g., Microsoft, VMware, Cisco, ITIL Foundation). ITIL Intermediate or Practitioner‑level certification. Demonstrated experience in a senior or 3rd‑level technical support role within a complex enterprise environment. Experience supporting multi‑site operations with diverse user groups. Proven ability to troubleshoot and resolve complex infrastructure, application, and integration issues. Experience providing technical guidance or escalation support to Level 1/2 teams. Experience working with vendors and 3rd‑level teams to resolve advanced technical issues. Experience contributing to system maintenance, patching, upgrades, and change implementation. Experience with InTune, SCCM, AutoPilot knowledge. Experience developing technical documentation, runbooks, or knowledge bases. Benefits Epworth’s enhanced Not for Profit status provides the opportunity for employees to salary package up to $15,900 pre‑tax annually, leading to greater take home pay. The largest educational scholarship program of its kind in Australia. Ability to purchase up to four additional weeks of leave. Reduced cost of health services for you and your family at Epworth. Relocation assistance is available for approved candidates. EEO Information It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had COVID‑19 vaccinations, including where recommended by public health authorities and booster vaccinations. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. #J-18808-Ljbffr