About Us Fujifilm Data Management Solutions has been delivering enterprise-grade process outsourcing and customer communications solutions across Australia for over 35 years. We partner with leading government and private sector organisations to streamline operations, enhance customer experience, and drive efficiency. We are a values-driven organisation with a strong ethical foundation. Our team is diverse, globally connected, and united by a shared commitment to innovation, integrity, and continuous improvement. At Fujifilm, we don’t just support our clients—we help them evolve. About the Role We are seeking a proactive and highly organised Account Coordinator to join our Ravenhall team on a 12-month fixed-term, full-time contract , with strong potential for ongoing employment. This is a fast-paced, client-facing role where you will act as the key liaison between clients, production, and internal support teams. You will ensure jobs are delivered accurately, on time, and in line with contractual SLAs, while building strong, long-term client relationships. Key Responsibilities Manage end-to-end job processing across multiple departments to meet SLA and quality requirements Prepare, maintain and issue accurate job instructions and job bags (including backups) Act as the primary contact for a portfolio of client accounts Build and maintain strong, long-term client relationships Monitor and manage stock levels, workflow, and production requirements Proactively communicate with clients, sales and operations regarding job status, risks, and delivery outcomes Identify and resolve issues, including troubleshooting production or process concerns Manage client expectations and ensure high levels of customer satisfaction Maintain accurate records including job instructions, pricing, SLAs, and work instructions Support invoicing processes, ensuring accuracy and timeliness Handle customer enquiries and complaints professionally, escalating where required Contribute to incident reporting and continuous improvement initiatives Participate in client meetings, reporting, and service reviews Support implementation of new business-as-usual processes, change requests, and system updates Review production samples to ensure alignment with client specifications Identify process improvements and mitigate revenue leakage risks About You You are highly organised, solutions-focused, and thrive in a fast-paced, client-driven environment. You bring a strong sense of ownership and accountability in everything you do. Key skills and experience: Strong communication skills (written and verbal) Experience in a client-facing or coordination role (preferred) High attention to detail with strong data accuracy skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to manage competing priorities and meet deadlines Strong problem-solving skills and ability to think laterally Customer-focused mindset with the ability to handle queries professionally and sensitively Ability to identify risks and elevate issues appropriately Team-oriented with a proactive and positive approach Willingness to learn, adapt and go above expectations What We Offer Competitive salary package Supportive and collaborative team environment Opportunities for cross-training and career development Access to Employee Assistance Program (EAP) Active Social Club and employee benefits Novated leasing options What’s Next? If you’re looking to take the next step in your career and join a stable, forward-thinking organisation where your contribution is valued—apply now . Diversity, Equity & Inclusion Fujifilm Data Management Solutions is committed to building a diverse, inclusive and equitable workplace that reflects the communities in which we operate. We actively support equal opportunity in employment and strongly encourage applications from people of all backgrounds. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and individuals from the LGBTIQ+ community. As part of our broader commitment to inclusion, we align our practices with the principles underpinning the Workplace Gender Equality Act (WGEA), and we actively contribute to social procurement initiatives that support underrepresented and disadvantaged groups through employment opportunities. We are committed to providing reasonable adjustments throughout the recruitment process and employment to support individuals with disability. Eligibility & Pre-Employment Checks To be considered for this role, applicants must have the legal right to work in Australia. Employment is conditional upon the successful completion of pre-employment checks, including: A National Police Criminal History Check (with outcomes acceptable to Fujifilm) #J-18808-Ljbffr