Data Center Operation Technician, Operations, IT Support & Engineering Job ID: | Amazon Corporate Services Pty Ltd Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance, with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to support all AWS data centers and the equipment that keeps customers’ access to the innovation they rely on. Key Job Responsibilities You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are: Problem Solving Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently Escalation point and technical troubleshooter for all systems and problems Deep dive into Linux server issues XEN service virtualization troubleshooting Technical Troubleshoot technical issues on various platforms ranging from systems through to power/mechanical Remediation of physical layer outages, both systems & network Remediation or recovery of physical power issues on racks Participate in data centre power & cooling events Operations Meet 24x7 on-call requirements and respond during shift rotations Install & configure racks of hosts in line with internal SLAs Triage & resolve trouble tickets for all devices in your region Data centre point of contact for all high severity issues Physical replacement of server and network device parts Ensure correct rotation of parts & spares Help define metrics to increase our customer uptime Enforce Amazon's security best practices Interact with third party vendors & contractors Contribute ideas to improve operational efficiency Project Management Participate in and deliver on a number of high impact small to mid-scale projects Participate in team meetings for metric analysis and project status updates Help build the world’s largest cloud infrastructure Hiring & Mentoring Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews Share knowledge and help educate less technical staff on the best practices related to service owner issues This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation. Hold or be able to attain an Australian Government Security Vetting Agency clearance (see Basic Qualifications 2+ years of experience with server hardware 1+ years of experience with UNIX/Linux operating systems Server hardware troubleshooting experience Preferred Qualifications Bachelor's degree in an IT-related field or equivalent professional or military experience Hands‑on experience with one or more of the following hardware platforms (e.g., Dell, HP) is a plus Previous experience working in a data centre environment (racking & stacking gear, cable management, hot & cold aisle containment) Valid driver’s license and own vehicle to travel between sites Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr