Overview Our client is a leading name in the beauty and skincare industry, supplying premium products to clinics across Australia and New Zealand. This is a leadership role within a customer-centric business with strong growth ahead. The Role In this hands-on leadership position, you’ll guide a close-knit customer service team. You’ll run regular check-ins, manage workflow and partner expectations, and act as the link across broader business operations. Coaching and mentoring your team will be central, fostering a culture where staff feel empowered, supported, and set up for success. You’ll also act as the first point of contact for client escalations, so a calm, empathetic and solutions-focused approach is key. Collaboration will be critical as you work closely with senior stakeholders, while also identifying opportunities for process improvement and greater efficiency. About You A strong, empathetic leader who can motivate and inspire teams Skilled at stakeholder management and problem-solving Experience creating processes, training and measuring customer satisfaction Technically savvy (HubSpot, Zendesk, Intercom experience highly regarded) Background in beauty, skincare, e-commerce or retail an advantage Benefits & Culture Competitive salary of A$95,000–A$105,000 + Super + 10% annual performance bonus Quarterly skincare allowance & generous staff product benefits Hybrid working (1 day from home per week) with parking available onsite Collaborative, social workplace with regular company events Ongoing training & development opportunities St Leonards location, close to public transport If you’re looking for a leadership role where you can combine people management with a genuine passion for customer experience, we’d love to hear from you. Apply now or contact Stephanie at Pay Base pay range: A$95,000.00/yr - A$105,000.00/yr #J-18808-Ljbffr