Branch Manager based in Carindale will provide local community support and serve as the first point of contact for customers and their retail banking needs. Impact Exceptional leadership skills, strong business development abilities, and community connections to drive growth for our retail business. Proven success in a sales leadership role with a track record of managing teams effectively, leading by example and being hands‑on with customers and the community. Experience in branch operations, risk management, and performance management crucial to achieving commercial results. Key Responsibilities Customer Service: Ensure customers have a positive experience, addressing complaints, resolving issues, and answering questions. Operations Management: Oversee day‑to‑day branch operations, ensuring compliance with banking regulations and policies, managing cash flow, maintaining accurate records, and supervising staff. Sales and Business Development: Develop and implement strategies to grow the bank’s business, identify and pursue new opportunities, build relationships with customers, and develop marketing and sales campaigns. Staff Management: Hire, train, and supervise branch staff; ensure employees are properly trained, motivated, and performing their duties effectively, conduct performance conversations, and provide coaching and feedback. Overall, a Branch Manager plays a critical role in the success of a bank branch by ensuring efficient operation, excellent customer service, and revenue growth opportunities. Benefits Investing in development and wellbeing, offering study leave, a personal wellbeing day, and professional wellbeing coaching. Access to a wellbeing centre to support health and resilience. Discounts on a wide range of Great Southern Bank products and services, including savings accounts, transaction accounts, insurance, home loans, and more. At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences – including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and the LGBTQ+ community – because it makes us stronger for our people, customers and communities. #J-18808-Ljbffr