In this challenging and rewarding permanent position, you will play a key role in delivering high‑quality medical, security, and logistical support to our members. You will manage a high volume of calls and emails from individuals travelling both domestically and internationally, ensuring their healthcare, travel, and security needs are addressed promptly and effectively. If you are passionate about helping others, have outstanding communication skills, and thrive in a fast‑paced environment, we would love to hear from you. Your work will make a meaningful difference by supporting the safety and well‑being of people around the world. Responsibilities Manage and coordinate international assistance cases, ensuring timely, accurate, and high‑quality support for clients and subscribers. Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes. Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures. Deliver exceptional customer service in a fast‑paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement. Qualifications Passionate about assisting individuals with a naturally empathetic approach. Skilled at building and maintaining meaningful relationships with various stakeholders. Demonstrates keen attention to detail, problem‑solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting. Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer‑centric and process‑driven environment. Must hold full working rights in Australia. Based in Sydney, and able to travel to our Sydney Office. #J-18808-Ljbffr