About the Role As a Senior Claims Executive, you’ll be responsible for managing claims in line with policy conditions and service standards, delivering exceptional client outcomes. You’ll take ownership of a mixed portfolio, working closely with clients, brokers, and internal stakeholders to manage the end‑to‑end claims process, including complex and non‑standard matters. Key Responsibilities Provide expert advice to clients, brokers, and internal stakeholders on claims matters Assess claims through policy interpretation and review of individual circumstances Advocate on behalf of clients to achieve optimal settlement outcomes Manage and negotiate complex and non‑standard claims Collaborate with Claims Leaders to deliver tailored solutions Support dispute resolution processes, including IDR and EDR (AFCA) About You 5+ years experience in a client‑facing claims role Strong understanding of claims processes, policy interpretation, and lodgement Knowledge of insurance products across commercial or SME portfolios Excellent negotiation, influencing, and client advocacy skills Proven ability to build strong stakeholder relationships A proactive, solutions‑focused mindset with solid commercial acumen Benefits Career Development: Access to personalised career pathways, training programmes and tuition assistance to help you grow Wellbeing Support: Enjoy wellbeing offerings, an employee assistance programme and additional weeks of Lifestyle Leave Rewards and Benefits: Gallagher Rewards for discounts at over 350 major retailers, an Employee Stock Purchase Plan and salary‑sacrificed superannuation options Community Impact: Paid volunteering days to give back to causes you care about Inclusive Culture: We are committed to diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities and lifestyle choices Comprehensive Training: Full training provided to set you up for success Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Programme Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated leasing opportunities Two paid volunteer days annually Health insurance discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave And more… Equal Employment Opportunity Statement Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr