Service Desk Controller Location: Torrensville, South Australia, AUSTRALIA Company: Metcash Are you a highly organised, customer-focused professional with a strong trade background? Join our passionate team at Torrensville Trade Centre and be the friendly face that keeps everything running smoothly. About the Role As our Service Desk Controller , you’ll play a key role in supporting daily operations and delivering an exceptional experience to our trade customers. You’ll manage enquiries, coordinate workflows, and ensure our service desk operates efficiently. This is a full-time, Monday to Friday opportunity with real potential for career growth. What You’ll Be Doing Acting as the first point of contact for customers and trade enquiries Coordinating service desk activities and supporting site operations Working across POS systems and Microsoft Office tools Collaborating with the wider team while also working independently when required Maintaining high standards of organisation and communication What We’re Looking For Strong trade knowledge or trade background (highly regarded) Experience using POS systems and Microsoft Office Suite Excellent communication and customer service skills Exceptional organisational skills with attention to detail A proven ability to work both independently and as part of a team A proactive, can-do attitude and willingness to learn Why Join Us? Be part of a supportive and passionate team environment Opportunity for career growth and advancement Stable, full-time role with Monday to Friday hours Work in a fast-paced, hands-on trade environment #J-18808-Ljbffr