About the Role We're looking for a sharp, methodical Accounts & Operations Coordinator to join our Accounts team at our Port Melbourne office. You'll be the person who makes sure every delivery, collection, visit and asset record is processed correctly across all sites. You are the standard-setter for accuracy across the entire company. What you'll actually do day-to-day Run quality assurance checks on every delivery, collection and visit across all sites Investigate and resolve asset issues, working with clients, funding bodies, logistics, and cross-departmental teams within the company to ensure accuracy 100% of the time Clear weekly batch reports (waitlist, specified charges, held bookings), monitor and chase action across departments Identify data entry errors, flag them constructively, and prepare weekly QC reports for management Liaise directly with clients on billing queries and post-delivery discrepancies Support EOFY and EOM processing What you bring Razor-sharp attention to detail. You see the missing comma, the wrong date, the duplicate entry Strong organisational and time-management skills Confidence dealing with funding bodies, healthcare providers, and clients on the phone and via email, professionally and empathetically Sound understanding of basic accounts; invoicing, credit notes, and refunds specifically Comfort using systems daily. Experience with MYOB and the Microsoft suite is a big tick. Strong Excel is essential The ability to manage and influence cross-departmental staff and managers Calm under pressure What we offer A strong and supportive team led by an experienced Accounts & NDIS Manager (CPA Accredited) as well as access to our Business Analyst and Managing partner to perform and growth within the role Real investment in your development A business that's growing, scaling, and tendering for big contracts Modern Port Melbourne office with free onsite parking Full-time Monday to Friday, 8:30 AM to 5:00 PM. No weekend work Salary: $65,000–$75,000 + super - depending on experience The fine print A current NDIS Workers Screening Check A current Working With Vulnerable Persons (WWVP) check Full Australian working rights #J-18808-Ljbffr