Location: (Perth Northern Suburbs-Western Australia, Perth West Coast-Western Australia, Australia) Are you passionate about taking care of others and providing exceptional customer service to clients? Then you are the perfect person to join the Right at Home Perth Northern West Coast team as a Relationship Manager! Company Background: Right at Home Perth West Coast provide high quality in-home care to aged and disability clients, offering a wide range of care services including companion, personal, nursing, respite, transportation, transitional, 24 hour, and palliative care, all designed to help our clients stay in their homes. Our mission is To improve the quality of life for those we serve The Ideal Candidate: We are seeking to recruit a dedicated individual who strives for best practice, able to communicate well with people of all backgrounds and approach every situation with care and compassion. You will have a demonstrated success in sales, a passion for customer service excellence and a drive for growth. You will be working alongside a high performing team, where you will be supported by dedicated administration and Managers - allowing you to effectively focus on & improve the clients' experience. Qualifications Successful Candidate Requirements: Prior experience in sales, marketing, client engagement or customer service with a strong drive for growth and success High-level organisational skills and attention to detail Excellent presentation with strong written and verbal communication skills Ability to build meaningful relationships with a wide variety of people and a passion for providing high quality customer service Demonstrated problem-solving skills combined with a strong ability to prioritise tasks Demonstrated ability to work both autonomously and as part of a team Current Drivers Licence & National Police Check Knowledge of NDIS, Support at Home Packages and/or other community, healthcare funded programs would be seen as advantage Preferred Skills Duties Include: Establishing, building and maintaining relationships with new and existing clients Pro-actively managing a large number of enquiries from multiple referral sources to increase conversion and revenue Performing our client intake process to ensure timely and efficient commencement of services Ensuring all administration is completed to a high standard and completed within allocated time frames and legislative frameworks Have the ability to analyse and resolve problems in a timely manner, work well with others and demonstrate leadership Working closely with internal and external stakeholders to prepare and complete service agreements, manage budgets and coordinate services Ensuring all client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home Travel within both territories to build relationships with external parties and potential client #J-18808-Ljbffr