About the Role We are seeking an experienced Account Manager with the service team for a 12‑month fixed parental leave contract, to take ownership of a portfolio of key service customers for the Western Sydney Region. This role is responsible for managing long‑term customer relationships, maximising service revenue, and identifying opportunities to grow KONE’s share of the customer lifecycle. You will be measured on customer loyalty, retention, service growth and profitability while ensuring seamless collaboration across sales and operations teams. Key Responsibilities Build and maintain strong, long‑term relationships with strategically important customers within your territory. Own and manage the service contract portfolio, including renewals, variations and value‑adding solutions. Monitor account performance, customer satisfaction (NPS), sales‑funnel activity and report insights to management. Identify, develop and close opportunities to grow service revenue, modernisation and lifecycle solutions. Negotiate commercial agreements. Actively manage customer issues, complaints and risks. About You Proven experience in Account Management, Sales or Business Development, ideally within services, building products, construction or technical industries. Lift industry experience is desirable but not essential. Strong customer‑centric mindset and delivery of value‑based solutions. Confident managing complex, multi‑stakeholder accounts and long‑term contracts. Commercially astute with sound understanding of profitability, forecasting and sales funnel management. Excellent communication, presentation and negotiation skills. Benefits Work with a loyal, established customer base across the full lifecycle of vertical transport. Opportunity to make a real impact through long‑term relationships, not transactional sales. Competitive salary package with performance incentives. Enjoy career progression opportunities within a global organisation. Novated leasing, ability to purchase leave, extra super, annual bonus and a car space. Grow with comprehensive learning and development programmes covering a wide range of professional skills. #J-18808-Ljbffr